Company culture ain’t a list on the wall. It ain’t platitudes spoken at team meetings. Company culture ain’t even a prevailing attitude that everyone on payroll adopts after they’ve drunk the company Kool-Aid. “Want to create a productive, lucrative, and personally rewarding culture in your company? You can. Create the contagion.” Gotta Understand What Company […]
GUEST: Limeade’s Chief People Officer, Dr. Laura Hamill — https://limeade.com/ https://www.linkedin.com/in/laura-hamill-5972a44 According to our guest this week,the most important asset a company has is its people. And to be the best it can be, a company has got to consider, care for, and nurture this single crucial resource. When we waste resources, whether money, […]
Most of the sales people I work with have the best interests of their clients at heart. They’re looking to make deals that’ll be great for all parties involved. But that’s not universal. I’m glad to say that the attitude I’m about to tell you about is rare and getting rarer. But it’s still out […]
GUEST: Rapport Benefits Group Principal, Chris Free — http://rapportbenefits.com/ Chris Free on LinkedIn: https://www.linkedin.com/in/chris-free-b337714 A theme that runs through my conversation with Chris can be summed up with a Richard Branson quote: âEmployees come first. If you take care of your employees, theyâll take care of the clients.â Rapport Benefits Group keeps […]
Last week, you read about the problems on Jack’s team. They were significant. Some people were at each other’s throats. Some people simply weren’t speaking to one another. Others were simply disappointed to be working in such a contentious setting. Productivity and work product were suffering. And now, the exciting conclusion… THE RESULTS: Four weeks […]
THE TEAM: 12 engineers make up the operations team supporting the IT department of a large school with 25K employees. “You undercharged me.” — Jack, the Team Leader THE SITUATION: When Jack, the Operations Team leader, reached out to us, he cited communication and cohesion challenges on his team. We soon learned that he […]
I’ve taken a lesson in failure from my fourteen month old baby daughter. She does fail forward with the best of them. I know “fail forward” is a bit of a controversial maxim. With all that I’ve heard and read on both sides, I think it’s primarily a semantic argument. So, whatever your thoughts on […]
Tracy and Cal work for a company that names “Collaboration” as a core value, but no one has ever defined collaboration. Tracy and Cal head back to their desks after the meeting. Tracy says, “Cal, You told me last month when I started working here that you were going to have my back.” Cal says, […]
Altogether too many people hate their jobs. Company cultures have a lot to overcome. My facebook feed is littered with people griping about their bosses, complaining about customers, and using “TGIF” like a clarion call to freedom. But the freedom is short lived. Do a quick google image search for “Monday.” “I hate Mondays.” “If […]
Great Goals Are Bigger Than You I’ve been looking back at my 2015, and in a life I’m proud of, this may be my best year yet for setting and reaching goals. I’ve watched and nurtured my baby daughter grow into a gregarious, curious, and precocious toddler. I’ve watched and nurtured our baby company grow, […]
It’s often said in business, but rarely written in so many words: “Shit happens.” Sometimes, the shit that happens is our responsibility, and it lands on others. Sometimes, hell, it hits the fan, and lands on a great many people. At these times, there’s damage to repair. So, humans have invented the apology. Properly deployed, the […]
Brian Burns invited me to be a guest on his fantastic podcast, “The Brutal Truth About Sales and Selling.” We talked about the critical role of authenticity in sales — and how to get there. Here’s a link to the episode. Listen here. We discuss the death of the canned pitch, the dangers of being […]