There’s a video on the internet that I repeatedly encounter. It’s accompanied by commentary that indicates a severe misunderstanding of what good leadership looks like. Well, trolls don’t know leadership. Do you? High School Don’t Know Leadership Every time I see the video and its attendant misunderstanding of leadership, I am reminded of Mrs. Kershman […]

GUEST: Vice President of Human Resources at Moz, Rebecca Clements  https://moz.com/about/team/rebeccadclements Rebecca Clements on Linkedin: https://www.linkedin.com/in/rebecca-clements   Human Resources’ reputation as being pain-in-the-butt rule-makers and rule-enforcers was a leading reason Rebecca Clements chose to cultivate a different kind of HR experience. In this episode, Rebecca talks about the imperative of good culture in tech in […]

esterday, I was on the phone with a company that’s been giving me the run around for way too long. Normally, I’d have taken my business elsewhere. But, because it’s my father-in-law’s health insurance, and part of his pension, I was locked in. For years, I’ve been facing terrible customer service from this company. Multiple […]

GUEST: Jody Maberry — http://jodymaberry.com/ Jody Maberry on LinkedIn: https://www.linkedin.com/in/jodymaberry Jody Maberry Show (podcast): https://itunes.apple.com/us/podcast/jody-maberry-show-helping/id1084178356?mt=2 Our stories are what set us apart. Your story is not the same as anyone else’s, and that gives you the power to connect, intrigue, and inspire others.   Some of us think we don’t have good stories, and wouldn’t […]

GUEST: Dana Manciagli — Global Career Expert: Speaker and Private Coach www.DanaManciagli.com https://www.linkedin.com/in/danamanciagli   Over decades, Dana Manciagli amassed skills and insights into good work and career wisdom while working at such companies as Avery, SeaLand, Kodak and Microsoft. Now, she gives others the benefit of that wisdom as  an author, blogger, keynote speaker, career […]

Company culture ain’t a list on the wall. It ain’t platitudes spoken at team meetings. Company culture ain’t even a prevailing attitude that everyone on payroll adopts after they’ve drunk the company Kool-Aid. “Want to create a productive, lucrative, and personally rewarding culture in your company? You can. Create the contagion.” Gotta Understand What Company […]

GUEST: Limeade’s Chief People Officer, Dr. Laura Hamill  — https://limeade.com/ https://www.linkedin.com/in/laura-hamill-5972a44   According to our guest this week,the most important asset a company has is its people. And to be the best it can be, a company has got to consider, care for, and nurture this single crucial resource. When we waste resources, whether money, […]

Most of the sales people I work with have the best interests of their clients at heart. They’re looking to make deals that’ll be great for all parties involved. But that’s not universal. I’m glad to say that the attitude I’m about to tell you about is rare and getting rarer. But it’s still out […]

GUEST: Rapport Benefits Group Principal, Chris Free — http://rapportbenefits.com/   Chris Free on LinkedIn: https://www.linkedin.com/in/chris-free-b337714   A theme that runs through my conversation with Chris can be summed up with a Richard Branson quote: “Employees come first. If you take care of your employees, they’ll take care of the clients.”   Rapport Benefits Group keeps […]

Last week, you read about the problems on Jack’s team. They were significant. Some people were at each other’s throats. Some people simply weren’t speaking to one another. Others were simply disappointed to be working in such a contentious setting. Productivity and work product were suffering. And now, the exciting conclusion… THE RESULTS: Four weeks […]

THE TEAM: 12 engineers make up the operations team supporting the IT department of a large school with 25K employees. “You undercharged me.” — Jack, the Team Leader   THE SITUATION: When Jack, the Operations Team leader, reached out to us, he cited communication and cohesion challenges on his team. We soon learned that he […]

I’ve taken a lesson in failure from my fourteen month old baby daughter. She does fail forward with the best of them. I know “fail forward” is a bit of a controversial maxim. With all that I’ve heard and read on both sides, I think it’s primarily a semantic argument. So, whatever your thoughts on […]