Culture is a powerful multi-tool. It slices. It dices. It motivates performance and leads to retention of customers and employees alike. And… It’s a recruiting juggernaut. Company Culture is a major recruiting unfair advantage. Recruiting in Two Parts One aspect of recruiting is getting your openings in front of the right applicants – the perennial need-based […]

GUEST: Jen Spencer https://www.allbound.com/ Twitter: @JenSpencer https://www.linkedin.com/in/jenspencer/ jspencer@allbound.com   HIGHLIGHTS FROM OUR CONVERSATION:   Your partners are a natural extension of your sales, marketing, and customer success teams. And they should be treated as such.   These relationships and their health starts at the top.   Fear, uncertainty, and a lack of trust can erode […]

Today I’m thinking about micro-responses and how they can make or break your business relationships (and therefore your career). A Business Relationships Story: The other day at a store, I said to the clerk, “Hey, I’m hoping you can help me with something.” Before responding to me, she closed her eyes, lowered her head, and […]

GUEST: Elaine Lin Hering http://triadconsultinggroup.com/ https://www.linkedin.com/in/elainelinhering/ lin@diffcon.com   Across industries, people say that feedback conversations are their most difficult conversations — both giving and receiving.   ONe the receiving end, it’s triggering. On the giving end, you may cause a trigger in the receiver, and you don’t know how it’s being received.   Three kinds […]

GUEST: Eric Johnson — CFO of Nintex   Nintex is a leader in workflow and content automation. Making more time in workflow for what really matters.   The Eric Johnson approach: When I make a commitment, I deliver on that commitment. That builds respect and trust. Caring about people, and hold a mark of high […]

GUEST: Jacob Morgan — Founder of The Future Organization   https://thefutureorganization.com/ https://www.linkedin.com/in/jacobmorgan8/ Engagement efforts have failed. There’s a lot of investment in surveys and measurement, but the numbers — and the practices that drive those numbers — don’t change.   Engagement is a result of core workplace practices. It’s not affected long-term by perks. We […]

Today, a departure from our usual format. Instead of host, today I’m the guest on another podcast. The host of the “Go Time” podcast, Greg Towne of Greg Towne Training invited me to be his guest. I enjoyed the conversation so much that we’ve decided to share it with you.   Today, instead of the […]

GUEST: Lee Cockerell – Executive Vice President, Disney World   Lee’s website – www.leecockerell.com Time Management Magic Course – www.timemagiccourse.com   Lee Cockerell has had a long and storied career in Hospitality, starting as a banquet waiter for Hilton, later helping put Marriott on the map, and eventually retiring after 10 years as Executive Vice […]

GUESTS: Darci Lee – Director of Talent and Culture and Kate Butcher – Manager of Culture from BitTitan   https://www.bittitan.com/ https://www.linkedin.com/in/darcilee/ https://www.linkedin.com/in/kate-butcher-47262a3/   Stay active to keep your energy up.   Find great people. Onboard them well. A common thread in our conversations on Mighty Good Work. “It starts at the top. Culture is established […]

SHOW NOTES: Sales – A Noble Profession with Bill Caskey – MGW #9 GUEST: Bill Caskey Sales Trainer, Coach, and Podcast Host https://advancedsellingpodcast.com/ https://www.linkedin.com/in/billcaskey/   Professionals in sales are looked down upon in some quarters, and some sales pros even look down on their own professions. So we’ve brought Bill Caskey onto the show to […]

GUEST: Luke Hartsock — Founder and CEO of Decisive Data   http://www.decisivedata.net/ https://www.linkedin.com/in/lukehartsock/   The Guiding Principles of Decisive Data: Create Customer Value: I do work that clearly satisfies my customer. The primary beneficiary of my effort is my customer. Be Original: I have a unique combination of skills, character, and history that no one […]

Ok. Here it is. The single step you need to take for world-class collaboration: Always move the action forward. (Repeat.) If it’s immediately clear to you how this sentence applies to collaboration, then thanks for reading. If you’ve got an eyebrow raised, allow me to elaborate. An Adeptability Collaboration Guide Though we all collaborate every […]