Today I’m thinking about micro-responses and how they can make or break your business relationships (and therefore your career). A Business Relationships Story: The other day at a store, I said to the clerk, “Hey, I’m hoping you can help me with something.” Before responding to me, she closed her eyes, lowered her head, and […]

Are you in sales? Do you have a boss or have people working for you? Got people working with you? Do you work with people?  If you answered “yes” to any of these questions, there are people who expect things from you. The question is, are their expectations consistent with the reality you are prepared to deliver? Will you […]

Most of the sales people I work with have the best interests of their clients at heart. They’re looking to make deals that’ll be great for all parties involved. But that’s not universal. I’m glad to say that the attitude I’m about to tell you about is rare and getting rarer. But it’s still out […]