Today I’m thinking about micro-responses and how they can make or break your business relationships (and therefore your career). A Business Relationships Story: The other day at a store, I said to the clerk, “Hey, I’m hoping you can help me with something.” Before responding to me, she closed her eyes, lowered her head, and […]

Are you in sales? Do you have a boss or have people working for you? Got people working with you? Do you work with people?  If you answered “yes” to any of these questions, there are people who expect things from you. The question is, are their expectations consistent with the reality you are prepared to deliver? Will you […]

There’s a video on the internet that I repeatedly encounter. It’s accompanied by commentary that indicates a severe misunderstanding of what good leadership looks like. Well, trolls don’t know leadership. Do you? High School Don’t Know Leadership Every time I see the video and its attendant misunderstanding of leadership, I am reminded of Mrs. Kershman […]