We recently conducted a workshop on cultivating a high-performance, collaboration culture at HR West in Oakland. Here’s a teaser. Feedback is a critical component. A Common Critical Feedback Error At one point, a CEO in our workshop loudly bragged. “Here’s what I do. My executive assistant knows she’s doing a good job when she doesn’t […]

Accountability: an obligation or willingness to accept responsibility or to account for one’s actions Who’s it for? Accountability is one of the biggest concerns for leaders today. It’s a word I hear multiple times daily. At The Yes Works, we very often get the question, “How do I hold people accountable?” People resist accountability when they […]

People often undermine their own leadership development by looking to established leaders for help solving problems that they can solve on their own. It’s a part of human nature, and a personal-risk mitigation play. “If I ask the boss for the solution, I won’t be responsible for any failure.” Put another way, “I won’t get […]

The Dress Code Situation For years, General Motors had a dress code in their employee handbook that was 10 pages long. Whoa. “What’ll I wear today?” Glancing through the closet. “Wait a second, wait a second.” Sitting in the reading chair and picking up a ten pound employee handbook. “Gotta do a little source research […]

There are a number of factors contributing to the prevalence of mind-numbing corporate training programs out there that don’t lead to change. In this video, 4 reasons and remedies.It’s not a lack of great information. And it’s not a shortage of well-meaning corporate training providers. I blame school. It’s the model we all have for […]

With just 5 cents, you can make a major upgrade to your company culture. And are you ready for the kicker? You don’t even have to spend the five cents. You can keep your money and still get the upgrade. Look in the sofa cushions, grab five pennies, and read on. COMPANY CULTURE There’s a […]

Are you in sales? Do you have a boss or have people working for you? Got people working with you? Do you work with people?  If you answered “yes” to any of these questions, there are people who expect things from you. The question is, are their expectations consistent with the reality you are prepared to deliver? Will you […]

There are essentially two ways to go about selling anything. Either sales strategy can work if we define “work” as “lead to a sale.” One way will leave you and your client happier, more satisfied, and with a stronger relationship. The other will not. To illustrate this, let me tell you the stories of my […]

It’s natural to slow down this time of year. The days are shorter, and we’re biologically programmed to slow down. There’s a break from Christmas through new years when many businesses all but shut down. We’re all thinking about family and friends — as we should. And we’re surrounded by so many messages about ending, […]

If you’ve got sales reps working for you (really, if you’ve got anyone working for you), and you’re getting all the accurate information from them that you need, when you need it, then read no further. If you need any more accurate information than you’re getting, when you need it, read on.   A SALES […]